Intern - IT

Job Summary

We are seeking an enthusiastic IT Intern to join our team. This role offers hands-on experience in enterprise IT operations, desktop support, network maintenance, vendor coordination, and asset management.

Key Responsibilities

User & Hardware Support
- Assist in setting up and configuring workstations, monitors, POS devices, printers, and
peripherals.
- Provide Tier-1 support for basic PC, OS, and hardware troubleshooting.
- Assist in testing, hardware health checks, and logging issues for senior engineers.
Network & Site Operations
- Conduct routine checks on site network and Wi-Fi connectivity, escalating outages promptly.
- Help coordinate and track the physical movement of IT equipment across locations.
Procurement & Vendor Support
- Draft Purchase Requisitions (PRs) and gather quotations from IT vendors.
- Track hardware orders, delivery schedules, and return/replacement processes.
- Follow up on open service tickets with third-party vendors and site personnel.
Asset Tracking & Documentation
- Maintain up-to-date tracking spreadsheets for IT assets, hardware lifecycles, and open support issues.
- Keep technical documentation, setup guides, and inventory records organized.
- Prepare basic periodic reports for the infrastructure management team.

What You Will Gain
- Practical exposure to real-world IT infrastructure operations and site support.
- Hands-on experience with hardware setups, network checks, and vendor management.
- Direct mentorship from senior IT infrastructure specialists.

Qualifications

• Currently pursuing a Diploma or Bachelor’s Degree in IT, Computer Science, Computer Engineering, or a related field.
• Basic understanding of PC hardware, operating systems (Windows/macOS), and network fundamentals (TCP/IP, Wi-Fi, routers).
• Proficiency in Microsoft Excel or Google Sheets for logging and data tracking.
• Strong troubleshooting mindset, good organizational skills, and a willingness to learn.

Skills & Abilities

What You Will Gain
- Practical exposure to real-world IT infrastructure operations and site support.
- Hands-on experience with hardware setups, network checks, and vendor management.
- Direct mentorship from senior IT infrastructure specialists.

Expected Minimum Years of Experience