Digitalization Intern

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title

Intern, FSS

Purpose

Intern is part of the FSS team. Intern will be responsible in assisting with all tasks being assigned.

Interrelations

The position reports to Team Leader, Digitalization.

Formal authorities

Has the authority to act within this Functional Description and within the chart of authority as outlined in the company’s Global Integrated Management System (GIMS).

Main responsibilities

Position-holder is responsible for:

• Attending to all supplier invoices which did not interface successfully into supplier invoice processing platform
• Annotation of new supplier invoices for newly registered suppliers
• Performing testing for newly created entities in digitalisation tool
• Attending to basic troubleshooting
• Performing supplier reconciliation between supplier statement of account (SOA) and supplier balances in IFS. Also to provide detailed explanation /status on variances.
• Performing clearing for Supplier Payment on Account (SUPOA) and to ensure outstanding items are addressed within specific time frame
• Identifying and developing process improvement plans where required
• Attending to any adhoc tasks as assigned
• Developing and documenting systems, operation  processes and reporting flows as required
• Treating all information received as strictly confidential
• Ensuring that all tickets are escalated to the relevant teams within Finance Shared Services (FSS)
• Resolving tickets (within scope) in a timely, customer-oriented manner
• Ensuring the quality standards for all tickets are met or exceeded regarding accuracy of ticket data including client demographic information, problem description, resolution, etc.
• Supporting continous improvement of services in quality and effectiveness
• Analysing ticket trends and ensuring that improvements are being made for recurring queries
• Demonstrating excellent customer service professional skills
• Attending to customer and supplier registration.

Accountabilities

The position-holder will be measured against:

• Meeting financial deadlines
• Accounting accuracy
• Ensure compliance of Chart of Authority
• Delivering of relevant, timely and accurate information
• KPI’s specified in SLA

Health & Safety

As an employee:

The employee is responsible to adhere to the company’s health and safety* requirements to ensure their own safety and the safety of their colleagues by:

participating in risk assessment processes in the workplace completing required health and safety training and certifications following safe work practices and procedures and use personal protective equipment (PPE) when required inspecting equipment and the workplace regularly and actively eliminating hazards reporting accidents, incidents, injuries, near misses, safety risks and issues of non-compliance with health and safety procedures according to internal procedure Developing the safety culture at own workplace and cooperating with others on matters relating to health and safety

*this includes physical as well as psychosocial health and safety

Qualifications

• Bachelor’s degree preferably in Accounting or Finance
• +0 years of relevant experience in finance, preferably processing in a high volume environment
• Good knowledge of accounting principles
• Previous experience in a similar environment within an organisation or SSC/BPO environment is advantageous
• Computer literacy – Excel, Word and other large enterprise systems is advantageous (e.g. IFS, SAP, Oracle etc.)
• Good command of the English language (spoken & written). Additional European / Middle Eastern / Asian language(s) skills will be advantageous

Additional preferences

• Excellent communication skills and cultural awareness
• Positive attitude, customer centric mindset and willingness to go the extra mile to meet organizational goals
• Previous experience in migration process and/or system implementation preferred
• Proven ability to learn and understand new software/accounting systems
• Ability to build good relationships with different stakeholders
• Attentive to detail and deadlines

• Structured and well-organised
• Ability to resolve problems and deal with high volume transactions
• Analytical skills
• Sharp judgment
• Ability to multi-task and prioritize
• Accountability and responsibility, independent working style